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OmniPCX Office

OmniPCX Office

Enterprise-class business telephony for small & medium businesses     

  • An integrated, modular, state-of-the-art communication server that supports advanced TDM and IP business-class telephony
  • Complete, user-friendly voice communications including embedded voicemail, personal assistant, automated attendant and integrated CTI server
  • All platforms are natively equipped with a powerful CPU
  • The Voice over IP core offers up to 16 native VoIP channels, expandable to 48 channels
  • Supports analog, digital, IP and mobile phones and PC softphones
  • Pre-announcement: on-hold music and messages
  • Automated attendant: voice-activated management of incoming calls
  • PIMphony PC telephony
  • Call-forwarding: automatic transfer of incoming calls
  • Automatic call distribution: call-routing OmniTouch Contact Center Office
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Video, audio and web conferencing

  • Video, audio and web conferencing helps employees work better together
  • The Alcatel-Lucent Visual Collaboration Suite for SMB puts video in small meeting rooms and on the desktop, as an alternative to physical meetings
  • The Alcatel-Lucent OmniTouch 4135 IP conference phone provides high-quality audio conferencing for up to five parties
  • The Alcatel-Lucent OmniTouchTM My TeamworkTM Conferencing and Collaboration Office Edition packages scheduled audio conferencing, application and desktop sharing for SMB

Unified communication and collaboration

  • Better control and monitoring of communications help teams work together more easily and increase productivity
  • The Alcatel-Lucent My IC family provides users with intelligent, context-based access to their communications services
  • The Alcatel-Lucent PIMphony Team Applications enables easy supervision of team activities to improve teamwork and increase customers satisfaction
  • The Alcatel-Lucent Rich Communication Edition Fax Server allows centralized fax management, to increase productivity, save time and reduce costs

Customer Welcome

  • The customer welcome enhances customer satisfaction from the very first contact.
  • Greeting messages enhance the welcome, transfer the call to the right contact and provide information 24/7
  • A basic multiple company welcome allows communication resources to be shared between up to four small companies
  • Professional welcome, from a phone or PC-based attendant console, is easy to use, manage and understand for a single receptionist or multiple sites
  • A personal assistant makes each employee reachable any time on a fixed or mobile phone, without extra hardware
  • The integrated system voice mail provides a professional greeting
  • Integrated call routing sends calls to the most skilled person, increasing customer satisfaction
  • For hospitality, the embedded hotel application optimizes daily tasks and improves guest services

Cost Efficiency

  • Wide range of metering solutions keeps you informed and in control
  • Automatic Route Selection routes calls using the cheapest method every time
  • Full IP–you’ll save on costs by mixing voice and data over the same line
  • Remote sites share head office capabilities
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